Job Description
Manager – Service Delivery (Customer Service Process)
Designation: Manager – Service Delivery
Process: Customer Service
Organisation: Shipping MNC
Experience: 8–13 Years
Qualification: Graduate from a reputed university
Location: Mumbai
Reporting To: Director
Job Description – Key Expectations:
- Good knowledge of the shipping and logistics domain.
- Ability to achieve targets and consistently exceed them.
- Contribute ideas and suggestions to improve processes.
- Identify issues/patterns in processes and recommend solutions.
- Record and maintain productivity data in respective databases and Excel sheets.
- Perform all activities with high accuracy and minimal errors.
Responsibilities:
- Overall res...
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