Service Delivery Solutions Analyst

Work Set Up: Hybrid (either Sanctum, SM North EDSA, Quezon City or Hideout in Clark, Pampanga) 4x onsite, 1x remote

The Service Delivery Solutions Analyst is responsible for the review and evaluation of operational solutions submitted by the Sales team. This role assists in assessing deal requirements, ensuring alignment with service delivery capabilities, and supporting the development of scalable operational models. The Solutions Analyst works closely with Service Delivery, Sales, Workforce Management, and Pricing teams to help ensure proposed deals are operationally feasible and aligned with company delivery standards.

This role contributes to the deal review process by gathering information, validating assumptions, and identifying potential operational considerations that may impact service delivery performance.

What does a day in the life of a Service Delivery Solutions Analyst look like?

Support the review of Sales-submitted Deal Re...