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Service Design Consultant

📍 EY • Katowice, Silesian Voivodeship, Poland • Posted June 07, 2026

Full-time Posted June 07, 2026
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Job Description

The opportunity

We are looking for a passionate Service Designer or Product Designer with a strong focus on Customer Experience (CX) who can seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success.

Your key responsibilities

  • Conduct user research to uncover needs and pain points.

  • Map processes and identify improvement opportunities.

  • Create service blueprints, journey maps, and personas.

  • Co-create concepts and solutions with stakeholders.

  • Prototype and test designs for feasibility and impact.

  • Facilitate workshops and collaborative design sessions.

  • Monitor service performance and gather feedback.

  • Stay current with industry trends and best practices.

  • Define success me...

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