Job Description
**Become a part of our caring community**
The Service Design Lead plays a critical role in ensuring Humana’s AI investments deliver meaningful, high-value experiences for associates. This role brings a human-centered perspective to AI product design—aligning advanced capabilities to real workflows, decisions, and outcomes.
You will lead the design of intuitive, responsible, and adoption-ready AI-enabled services, partnering across product, engineering, and business teams to scale solutions that improve productivity, build trust, and drive enterprise value.
**Key Responsibilities**
+ Lead **end-to-end service design** for AI-enabled products and workflows
+ Translate AI capabilities into **simple, intuitive associate experiences**
+ Create **service blueprints, standards, and reusable patterns** for scale
+ Partner across **product, engineering, analytics, risk, and operations** to deliver aligned solutions
+ Design across **enterp...
The Service Design Lead plays a critical role in ensuring Humana’s AI investments deliver meaningful, high-value experiences for associates. This role brings a human-centered perspective to AI product design—aligning advanced capabilities to real workflows, decisions, and outcomes.
You will lead the design of intuitive, responsible, and adoption-ready AI-enabled services, partnering across product, engineering, and business teams to scale solutions that improve productivity, build trust, and drive enterprise value.
**Key Responsibilities**
+ Lead **end-to-end service design** for AI-enabled products and workflows
+ Translate AI capabilities into **simple, intuitive associate experiences**
+ Create **service blueprints, standards, and reusable patterns** for scale
+ Partner across **product, engineering, analytics, risk, and operations** to deliver aligned solutions
+ Design across **enterp...
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