Service Designer

Outside IR35

Pay £475 a day

3 month rolling contract

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis. The successful candidate will be working with a Telecoms end client across various projects.

Key Responsibilities:

• Lead the design and implementation of end-to-end service models across product, network, technology and operational domains within a telecommunications environment.
• Drive the creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous improvement.
• Define and optimise customer and operational journeys to ensure scalable, efficient and customer-centric service experiences.
• Collaborate with cross-functional stakeholders including Product, Engineering, Operations, ...