Service Desk Analyst

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Service Desk Analyst you’ll be supporting the delivery of exceptional IT support services within the corporate covering Incident Management, User support and System Maintenance. This will help us excel at ensuring seamless operations and enhancing user satisfaction to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing first-line and 2nd line IT Support
• Responding to and resolving user issues via phone, email and chat
• Logging incidents and service requests in the service management tool
• Managing incident and request lifecycle
• Prioritizing and categorizing incidents based on impact and urgency
• Escalating complex issues to higher-level support teams as needed