Service Desk Analyst

Role: Service Desk Analyst

Required Technical Skill Set: IT Service Desk Operations

Desired Experience Range: 4 to 6 Yrs.

Location: Bangalore

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Atleast 3 years of experience handling Service Desk services.
• Fluency in English (Reading, Writing, Speaking)
• Understand and responds in Business Communications
• Good Managerial Skill
• Understanding and knowledge on IT Infrastructure.
• Work in any shift (24*7)

Good-to-Have

• ITIL Knowledge
• Understanding and knowledge on IT Infrastructure.

Role descriptions / Expectations from the Role

Following are the roles and responsibilities of Service Desk Analyst

• Act as Single point of contact as Customer Global Service Desk