Job Description
Join a dynamic team as a Service Desk Analyst, providing Level 1 technical support for Network Operations. Utilize your troubleshooting skills to assist School District clients while meeting Service Level Agreements.
This position requires 3-4 years of service desk experience, with a preference for those who have 1+ years in a Level 2 role within an MPLS environment. Your strong communication skills will help ensure customer satisfaction as you manage tickets and collaborate with Agile teams. Clear documentation and the development of standard operating procedures are central to the role.
Key Responsibilities:
• Troubleshoot and resolve incidents for L1 staff via various channels
• Serve as the primary contact for customer support
• Manage tickets while meeting service-level agreements
• Collaborate with Agile teams for problem resolution
• Document issues and create Knowledge Base articles
Requirements:
• 3-4 years in a service desk role
• 1+ years Level ...
This position requires 3-4 years of service desk experience, with a preference for those who have 1+ years in a Level 2 role within an MPLS environment. Your strong communication skills will help ensure customer satisfaction as you manage tickets and collaborate with Agile teams. Clear documentation and the development of standard operating procedures are central to the role.
Key Responsibilities:
• Troubleshoot and resolve incidents for L1 staff via various channels
• Serve as the primary contact for customer support
• Manage tickets while meeting service-level agreements
• Collaborate with Agile teams for problem resolution
• Document issues and create Knowledge Base articles
Requirements:
• 3-4 years in a service desk role
• 1+ years Level ...
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