Job Description

Job Description: Service Desk Analyst (German)
Job Location: Hannover - AGILA Haustierversicherung AG, Breite Stra e 6-8 | 30159 Hannover.
Job Type: 6-12 months / Onsite

Language: German is must
 
Job Description:
Primary Skills
  Graduate with Minimum 3+ years of experience in service Desk
  Excellent communication and conversation skills in English with a Versant Score of 70
  Good Knowledge of Incident, Change and Problem Management
  Manage Service Desk activities, including:
o Owning overall responsibility for Incident and Service Request process handling on the Service Desk
o Liaise with the Service Manager
o Help with the development and issuance of Service Desk Operational Reports
o Liaise with the designated Change lead as requested
  Logging and tri...
            

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