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Service Desk Analyst I

📍 Nordic Global • Philippines, Philippines, Philippines • Posted June 17, 2026

Full-time Posted June 17, 2026
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Job Description

Make a difference. Be happy. Grow your career.

Responsibilities:

  • Provides Level I Support Desk coverage. 
  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, chat, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. 
  • Uses established procedures and experience to determine the nature of the problem and provide solution to customer satisfaction in a timely and accurate manner adhering to established SLA’s
  • Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor, Analyst or technical staff. 
  • Interact with internal I/S support personnel in troubleshooting and solving problems and issues in a timely and accurate manner
  • Interview user to collect information about problem and lead user through diagnostic procedures to dete...

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