Service Desk Analyst

Job Description
You’ll be part of a global Service Desk team, providing first-line technical support to internal stakeholders across the organization. This role is focused on delivering a high level of customer service while efficiently troubleshooting and resolving IT issues.

Core Responsibilities include:
Serve as the first point of contact for IT support requests via phone, email, and ticketing system
Provide timely and effective technical support through the organization’s service management platform
Take ownership of user issues, proactively working toward resolution
Accurately log, track, and document all support requests, including detailed notes and updates
Validate users and assist with authentication resets or temporary access as needed
Maintain and update service desk documentation and knowledge base articles
Escalate more complex issues to the appropriate IT teams, ensuring clear communication throughout
Support laptop deployments, refres...