Service Desk- Bilingue

HCL is looking for a Service Desk with below requirements:Job description:• Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users• High school (B.Sc. or Diploma)• 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
• Phone support experience is mandatory• Technical helpdesk or technical call center experience is necessary (6 months)• Willing to work in 24 x 7 operations- Great level of French spoken and writtenWhat we offer:- Life insurance- Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
- Minor Medical Expense Insurance.
- Savings Fund (up to MXN $3,800 monthly)- Food vouchers (up to MXN $2,925 monthly)- 30 days bonus- 10 days of vacation in the first year, increasing by 2 as dictated by law.Location:- QueretaroPara obtener más información sobre cómo procesamos sus datos personales, co...