Service Desk Consultant

Service Desk Consultant - 6/12 MonthContract -Limpopo

Grade 12 / Matric certificate.

A+ and/or N+ certification or equivalent IT support qualification.

Minimum 1 -3 years of experience in a Service Desk or IT Support environment.

Strong understanding of:

Windows Operating Systems

Microsoft 365

Basic networking

Preferred Qualifications

ITIL Foundation Certification

Experience with service management platforms such as:

ServiceNow

Freshservice

JIRA Service Management

Exposure to:

Active Directory

VPNs

Endpoint security tools

Key Responsibilities

Provide first-level technical support for hardware, software, networking, and business applications.

Accurately log all support calls and service requests in the service management system.

Triage and resolve incidents and service requests...