Job Description
Location: On site / Bellville, Cape Town, South Africa
Job type: Permanent / Full-time
Sector and subsector: IT | Support & Infrastructure
Salary: Negotiable salary
Are you passionate about delivering exceptional IT support and solving technical challenges? Join Oryx Align as a Service Desk Engineer and become a key player in our dynamic and collaborative Service Desk team. What You’ll Be Doing Providing 1st line telephone and technical support across a wide range of technologies. Managing and resolving support tickets efficiently, ensuring regular client updates. Collaborating with 2nd Line and Escalation Engineers to meet SLAs. Maintaining and updating client knowledge base documentation. Supporting colleagues across the engineering team and managing vendor tickets. Working as part of a shift rota covering contracted client hours (Monday to Friday). What You’ll Bring Strong customer service and communication skills. Ability to prioritise and manage workload in a ...
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