Job Description
- Act as first point of contact for telecom network incidents and service requests
- Perform initial troubleshooting, resolution, and escalation within SLA targets
- Monitor network performance, alarms, and alerts during operations and special events
- Log, categorize, and prioritize tickets accurately in service management systems
- Coordinate with NOC, field engineers, and vendors for issue resolution
- Communicate incident status and updates to customers and stakeholders
- Follow ITIL processes and contribute to continuous service improvement
- Support root cause analysis and maintain knowledge base documentation
- Track KPIs and provide operational reports
Qualifications
Education
- Bachelor’s degree in Information Technology, Computer Engineering, Electronics and Communications Engineering , or related fields
Work Experience
- Required: Minim...
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