Service Desk Engineer

As a Service Desk Engineer, you will be a vital member of our support team, providing top‑notch technical assistance and customer service to our clients. Your primary responsibility will be to resolve enquiries, troubleshoot issues, and ensure our cloud systems are running efficiently. You will have the opportunity to work with cutting‑edge technology while collaborating with skilled professionals committed to service excellence.

• Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Responsible in tracking incidents, service request and change requests logged by users in line with the agreed SLAs.
• Providing level 1 technical support and helpdesk email enquiries to external users and proactively identify and manage potential problems and address enquiries to meet client sat...