Service Desk Engineer

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Department: Support | Location: Middlesbrough, UK | Compensation: £28,000 - £34,495 / year

Description

We provide our customers with technical product support 24/7/365. Reporting to the Service Desk Team Leader, you will be responsible for providing technical product support to users of our products and services and for the provisioning of these services. We also expect you to work with a dynamic team, learn new skills, and make a positive impact on our clients’ businesses. Schedules are published in advance, but we work in shifts Monday-Friday. Service Desk Engineers are also expected to be part of the on‑call rotation.

Key Responsibilities

• Technical Support: Provide technical product support to customers, partners, prospects and internal users. Apply critical thinking to resolve complex issues and translate technical doc...