service desk junior

HCL is looking for service desk junior with the below skills:

Skills

Recent graduates to join our IT Service Desk team as Fresher Support Analysts. This role is ideal for candidates with basic computer knowledge, strong communication skills, and a willingness to learn. Prior IT Service Desk experience is not required.

Responsibilities

• Provide Level 1 IT support to end users via chat, voice, or email
• Log, track, and update tickets/interactions in the ITSM tool (e.g., ServiceNow)
• Understand and follow defined support processes and SLAs
• Perform basic troubleshooting and resolve standard user issues
• Escalate incidents or requests to the appropriate support teams when required
• Maintain clear documentation and communication with users
• Participate in training, mock sessions, and assessments before production release

Technical Competencies

• Basic understand...