Service Desk Team Leader

Lead a dynamic IT team! Join OBP as a Service Desk Team Leader, drive results, mentor your team, and help shape the future of IT support.

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Salary : 55,000 - 65,000

• Lead, motivate, and manage a team of Service Desk Technicians and Identity and Access Management analysts (Level 1–2) to achieve operational and service excellence.
• Facilitate regular team meetings, performance reviews, coaching, and development planning.
• Support the recruitment, onboarding, and training of new team members to ensure effective integration and capability growth.
• Oversee shift scheduling, workload distribution, and resource allocation to meet service deman...