Job Description
Description
Provide Identity & Account Management (IAM) support and Tier 1–2 technical assistance for internal staff. This role focuses on access management, device support, and delivering a high-quality customer experience via phone and ticketing systems.
Responsibilities
+ Provide IAM support: verify user identity, reset passwords, unlock accounts, and guide users to self-service tools
+ Deliver Tier 1–2 IT support for hardware, software, and network issues
+ Troubleshoot and resolve incidents; escalate complex issues as needed
+ Manage and deploy laptops and desktops for staff
+ Fulfill software requests and support application access
+ Document all interactions accurately in ticketing systems
+ Route calls to appropriate teams when necessary
+ Support web-based telephony systems and service request workflows
+ Utilize security tools for account management, encryption, and access control
...
Provide Identity & Account Management (IAM) support and Tier 1–2 technical assistance for internal staff. This role focuses on access management, device support, and delivering a high-quality customer experience via phone and ticketing systems.
Responsibilities
+ Provide IAM support: verify user identity, reset passwords, unlock accounts, and guide users to self-service tools
+ Deliver Tier 1–2 IT support for hardware, software, and network issues
+ Troubleshoot and resolve incidents; escalate complex issues as needed
+ Manage and deploy laptops and desktops for staff
+ Fulfill software requests and support application access
+ Document all interactions accurately in ticketing systems
+ Route calls to appropriate teams when necessary
+ Support web-based telephony systems and service request workflows
+ Utilize security tools for account management, encryption, and access control
...
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