Job Description

Job Description：
Coordinate an online technical support which supports the sales organization.
Administrate support cases – log and follow up.
Diagnoses and resolves issues.
Research questions using available information resources.
Troubleshoot problems and advise on the appropriate action.
Identify and escalate situations requiring urgent attention.
Redirect problems to correct resource.
Independently complete some equipment maintenance, repair and adjustment under the guidance of documents or senior engineers
Have simple communication and reports with the foreign team, and look up the accessory manual to support the sales team
Ensure that all work procedures (utilizing the tools provided), are carried out according to safety standards.
Basic customer communication – can explain basic operating procedures and refer to responsible/relevant person.
Give feedback to line manager/team leader ...
            

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Service Engineer

Job Description

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