Service Excellence and Technical Services

Location:

Jubail, Saudi Arabia
Education: Bachelor’s degree in Information Technology, Computer Science, or related field

Experience: 1–5 years in IT Service Excellence, Performance Management, or Technical Services

Monthly Salary Package: 9,000 SAR

Qualifications:

Strong understanding of IT service management, incident analysis, and KPI reporting

Hands-on experience in vendor performance reporting and cost performance analysis

Ability to identify service improvement opportunities and develop actionable improvement plans

Knowledge of problem management, process initiation, and IT process awareness

Experience in process design, re-engineering, and continuous improvement

Familiarity with frameworks such as ITIL, CMMI, COBIT

Support experience in ISO 20000 implementation

Skills in service level monitoring a...