Job Description

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.
Job Summary
The Service Fulfillment Officer will be responsible for manage the Elite and/or Core credit cards portfolio. He/She will handle and resolve cases escalated from the Call Center, BDO branches, email and internal units as well as entertain walk-in clients ensuring high level of customer satisfaction without compromising the Bank’s policies and profitability. 
Key Responsibilities
Efficient facilitation of customer service inquiry and request

Commits that daily service requests from customers are delivered and/or fulfilled within the established turn-around time (TAT) and in accordance with the Ba...
            

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