Home / Jobs / Service Helpdesk Specialist.

Service Helpdesk Specialist.

📍 Agfa • Athens, Athens, Greece • Posted June 02, 2026

Full-time Posted June 02, 2026
Apply Now

Job Description

Service Helpdesk Specialist – Greece & Cyprus


Job Summary


Join our team as a Service Helpdesk Specialist and play a key role in delivering exceptional customer experiences across Greece and Cyprus. In this position, you will act as the main point of contact for customer service requests and complaints, ensuring timely and effective resolution. You will coordinate field service activities, manage spare parts processes, and support After Sales Service Management (ASSM) operations, contributing directly to customer satisfaction and operational excellence.

Key Responsibilities

  • To maintain strong customer relationships at all times

  • Respond to customer requests in a timely manner with high quality

  • Work closely with all departments involved

  • Receive, record, process, and follow up on customer service requests, complaints, and orders

  • Ensure efficient planning of dispatc...

    • Apply for This Position

    Ready to take the next step? Click the button below to submit your application.

    Submit Application