Job Description

Role: Service Journey Mapping Manager Location: Abu Dhabi 
Role Purpose The Service Journey Mapping Manager will play a critical role in designing and optimizing the customer service journey within the CRM framework. This role requires a deep understanding of customer experience principles, journey mapping techniques, and CRM functionalities. The ideal candidate will have a proven track record in analyzing and improving customer service processes to enhance satisfaction and loyalty. 
Key Accountabilities Lead the development of end-to-end service journey maps to visualize and analyze the customer experience across various touchpoints. 
Collaborate with cross-functional teams to gather insights and feedback on current service processes, challenges and opportunities for improvement. 
Identify key customer interactions and pain points throughout the service journey, mapping out potential solutions and enhancements. 

        

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