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Service Leader

📍 Schindler Group • Liverpool, England, United Kingdom • Posted June 20, 2026

Full-time Posted June 20, 2026
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Job Description

Your main responsibilities

  • Optimise the Region’s staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit

  • Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions

  • Deliver repair sales targets as determined by the Regional Director

  • Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency

  • Manage and follow-up actions of customer claims and complaints

  • Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction

  • Accountable for the identification and resolution of sick or rou...

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