Job Description
Purpose
Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities
+ Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
+ Assists with the development and training of service personnel and completes periodic and annual performance reviews of service staff, along with monitoring monthly efficiencies and productivity reports
+ Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
+ Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
+ Participates in the development and execution of the Corporate Service Marketing Plan
+ Assists in customer clinics, fie...
Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities
+ Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
+ Assists with the development and training of service personnel and completes periodic and annual performance reviews of service staff, along with monitoring monthly efficiencies and productivity reports
+ Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
+ Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
+ Participates in the development and execution of the Corporate Service Marketing Plan
+ Assists in customer clinics, fie...
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