Job Description
Key Responsibilities
- Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog.
- Manage and maintain CMDB health, governance, and data relationships.
- Support ITAM processes including hardware/software asset lifecycle management, discovery, and compliance tracking.
- Develop workflows, business rules, integrations, UI policies, and automation within ServiceNow.
- Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions.
- Support ServiceNow integrations with monitoring, discovery, and third-party enterprise tools.
- Perform platform upgrades, enhancements, troubleshooting, and production support activities.
- Ensure adherence to ITIL processes and ServiceNow best practices.
- Prepare technical documentation and provide operational support when required.
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