Job Description
Job Description
- Led day-to-day IT service operations, ensuring effective incident management, timely escalations, and adherence to operational procedures and SLAs.
- Coordinated post-incident reviews (PIRs) and root cause analyses (RCAs), driving corrective actions to prevent recurring service disruptions.
- Monitored service delivery performance, prioritized critical issues, and collaborated with cross-functional teams to maintain customer satisfaction.
- Managed change management activities and supported the integration of new and enhanced service offerings across customer accounts.
- Assisted in resource planning, workload forecasting, and operational capacity management to ensure efficient service delivery.
- Produced service reports, trend analyses, and performance insights while driving continuous improvement initiatives and strengthening stakeholder relationships.
- Bachelor’s Degre...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application