Service Quality Manager - Mobile

## Service Quality Manager - MobileApplylocations: 14F The Globe Towertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**Leads service quality management for Mobile services by monitoring network performance, identifying degradation drivers, and driving cross-functional actions to improve customer experience and NPS for B2B customers.• Analyze mobile service performance trends and detect early signs of degradation • Investigate drivers such as coverage gaps, non-LTE users, and indoor experience issues • Recommend and track solutions (e.g., LTE migration, IBS, interference clearing) • Coordinate with Operations, Engineering, and B2B teams to resolve issues • Provide insights on customer experience and NPS drivers • Prepare service ...