Service Recovery Head (Application Support)

Job Responsibilities

1. Incident Management:
   • Monitoring: Continuously monitor banking systems for any issues or anomalies.
   • Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.
   • Escalation: Escalate unresolved issues to higher-level support or development teams.
2. Problem Management:
   • Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.
   • Documentation: Maintain detailed records of problems and solutions for future reference.
3. Change Management:
   • Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.
   • Implementation: Coordinate and oversee the implementation of changes.
4. Service Management:
   • SLA Compliance: Ensure that service level agreements (SLAs) are met.
   • Reporting: Generate regular reports on sys...