Service Specialist

Description We are looking for a Service Specialist to support clients in Rochester, New York by delivering responsive assistance related to background screening and related service inquiries. This Long-term Contract position is ideal for someone who thrives in a fast-paced customer service environment, communicates confidently by phone and email, and stays organized while managing multiple priorities. The role requires a strong focus on accuracy, follow-through, and compliance, along with the ability to contribute ideas that improve team processes and service outcomes.

Responsibilities:
• Provide timely and detail-focused support to clients using the HireRight background screening platform, ensuring a positive service experience.
• Monitor pending cases and proactively follow up on unresolved items to help meet established service level commitments.
• Maintain working knowledge of assigned Paychex services, applicable policies, and standard operating procedures to ad...