Job Description
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Purpose of the role
The Medical Equipment Service Support Associate provides a key interface with the customer, coordinating all aspects of supporting Medical Capital Equipment in the field including equipment servicing and repair processes. Working in a team environment in conjunction with the Technical Services Team, the successful candidate will demonstrate excellent external and internal customer focus throughout. Specific duties will be assigned under the direction of Service Support team lead and the supervision of the Head of Service and Technology Support. Tekno supports flexible and hybrid work from home practices.
Principal Duties and Responsibilities:
Meet and exceed customer expectations (both current and new customers), as the first internal point of contact for the customer.
Proactively respond and manage customer calls/queries in a professional manner assigning service jobs with engineering team.
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