Job Description
Overview
Elevate your career as a ServiceNow Business Analyst focusing on Customer Service Management. Bring your expertise in stakeholder collaboration and solution delivery on the ServiceNow platform.
We are seeking a skilled Business Analyst with a robust emphasis on ServiceNow CSM to support effective solution design and delivery. With a minimum of five years on the platform and a necessary ServiceNow certification, you will play a vital role in defining service processes and enhancing customer experiences. Your responsibilities include leading workshops and translating business needs into actionable items.
Responsibilities
- Gather and analyze business requirements for customer experiences
- Lead workshops to refine ticket management processes
- Translate business needs into user stories and specifications
- Design and document catalog items and process workflows
- Configure ServiceNow CSM modules using Flow Desi...
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