Job Description
Overview
Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
Responsibilities
- Specialization in designing solutions on ServiceNow platform basis the customer need
- Experience in designing Technical (LLD) Design Documents, Training Documents etc.
- Experience in conducting Technical Reviews, End User Trainings
- Strong Experience in configuration of IT Service Mgmt. - Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
- Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
- Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
- Expertise in setting up ServiceNow ITBM - Project, Portfolio, Demand, Resource and Finance
- Expertise in designing ServiceNow Reports and setting up Performance Analytic
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