Job Description
We are seeking an experienced ServiceNow PSDS Developer to design, configure, and develop Case Management System (CSM) solutions on the ServiceNow platform. You will work within the Platform & Service Delivery Solutions team to build scalable, high-quality service management capabilities that streamline case workflows, automate processes, and improve service delivery across the organization.
Key Responsibilities- Design and develop ServiceNow CSM modules including Case Management, Agent Workspace, and Service Portal
- Configure and customize workflows, Business Rules, Client Scripts, UI Policies, and Flow Designer automations
- Build and maintain integrations between ServiceNow CSM and third-party systems via REST/SOAP APIs and IntegrationHub
- Translate business requirements into technical solutions within the ServiceNow PSDS framework
- Develop and maintain Update Sets, Application Scopes, and deployment pipelines across dev/tes...
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