ServiceNow Functional Consultant

Your Opportunity

BDO is looking for a ServiceNow Functional Consultant to join our growing team, with the ability to work from anywhere in Canada.

This role is responsible for designing and optimizing service management processes within ServiceNow for both internal and client‑facing engagements, ensuring business needs are translated into scalable, best‑practice solutions that drive measurable outcomes.

It is a new role that plays a key part in delivering ServiceNow transformations across client environments— including ITSM and CSM implementations, platform modernizations, and legacy tool transitions (e.g., SysAid to ServiceNow)—helping organizations shift from ticket‑centric operations to service‑ and experience‑driven workflows.

Process Design & Functional Leadership

• Lead ITSM and CSM process discovery workshops to understand current‑state operations and identify improvement opportunities.
• Redesign SysAid‑based process...