Job Description
ITSM Implementation & Configuration
Implement and maintain ServiceNow ITSM modules including:
Incident Management
Problem Management
Change Management
Request Fulfilment
Configure and maintain CMDB to accurately reflect infrastructure and service relationships
Develop Service Catalog items, Record Producers, and workflows
Configure workflows, forms, business rules, UI policies, and client scripts
Manage user roles, groups, and access controls (ACLs)
Implement SLA definitions, escalation rules, and notifications
Support Knowl...
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