Job Description
Spoiler: This is where your next big move begins.
What this Journey Looks Like
The ServiceNow & Jira Administrator is responsible for the administration, support, configuration, and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. This role acts as the primary platform owner, ensuring both ecosystems are stable, well-governed, and continuously improved. The position emphasizes a configuration-first approach, while also delivering lightweight development, scripting, and integrations where required.
What You'll Lead and Build
Platform Administration & Ownership
- Administer and support ServiceNow and Jira platforms
- Manage users, roles, groups, permissions, and access governance
- Oversee platform health, upgrades, and release coordination
- Maintain platform standards, naming conventions, and governance controls
Configuration & Enhancement Delivery
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