Servicenow System Administrator

Responsibilities
Responsible for upgrades and update set movements to higher environments
First point of contact to address reported issues with the operation of the ServiceNow platform
Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform
Adheres to existing platform governance process for support, maintenance and agreed SLAs
Monitor work queue and work with teams to resolve support issues in the ServiceNow platform
Monitor health, usage and overall compliance of ServiceNow and its applications
Create reports and dashboards as required and schedule reports for distribution as needed
Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds
Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a ...