Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Responsibilities
- Analyze, design, and document opportunities to improve client processes using the ServiceNow platform.
- Create functional designs, process flows, and user stories, gathering stakeholder feedback to shape solution architecture and delivery.
- Evaluate Service Management processes, identify gaps, and develop ServiceNow‑based solutions that enhance efficiency and automation.
- Translate diverse business requireme...
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