Job Description
As a Shift Manager Delivery Operations you’ll have responsibility for the day‑to‑day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.
This team will work in a highly collaborative environment that’s more startup than big company.
We’re in uncharted territory doing what’s never been done. The adopted attitude is that no idea is a bad idea and the best ideas are the ones that should be tested and tried.
You will need to thrive and deliver results in an ambiguous, fast‑paced dynamic environment.
Key Responsibilities
- Manage the daily dispatch and routing of delivery drivers to ensure on‑time performance and customer satisfaction.
- Monitor delivery operations metrics such as on‑time delivery rates, driver productivity and customer feedback.
- Communicate with drivers throughout th...
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