Job Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential.From autonomous cars to life-saving robots, our digital and software technology.
**Your Role**- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Monitor issues from start to resolution.
- Escalate if needed, unresolved problems to a higher level of support.
- Receive and handles request for service, following agreed procedures.
- Logs incidents and service requests and maintains relevant records: identifies and classifies incident types and service interruptions, record incidents cataloging them by symptom and resolution.
- Trouble shoot and resolve Azure-related issues.
- Create and maintain documentation for Azure configurations, processes, and procedures.
- Utilize Datadog metri...
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