Job Description
We are seeking a Smart Hand Support Engineer to provide crucial technical and physical support for our IT operations. This position focuses on assisting remote teams with infrastructure challenges and end-user support.
In the role of Smart Hand Support Engineer, you'll act as the on-site expert, helping with technical support for end-user devices and performing hands‑on tasks in the server room. You're expected to manage ticket requests, assist in hardware installations, and coordinate with third-party vendors effectively.
Key Responsibilities
- Deliver technical support for user devices and systems
- Assist with network room tasks like rack and stack
- Perform visual checks and manage cabling efficiently
- Handle IT service requests through ticketing software
- Support hardware replacements as directed
Requirements
- 1–3 years of relevant IT support experience
- Competent in Windows, macOS, an...
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