Software Specialist

Software Specialist – Constellation HomeBuilder Systems

Responsibilities

• Provide software support directly to customers, investigating and resolving first level issues for Constellation Suite of Products.
• Work closely with development to document and communicate software‑related issues.
• Track all reported issues accurately and timely in our call management tool.
• Meet all defined service levels for unresolved problems, reassigning tickets to appropriate internal/external teams.
• Apply technical aptitude (operating systems, PCs, printers, remote control utilities, etc.) to resolve client issues.
• Advise the Customer Care Manager on sensitive client situations.
• Attend and participate in team meetings.
• Attend CHS product training as required.
• Make recommendations to address problems, improve service, and provide enhanced support.
• Develop frequently asked questions (FAQ) documentation. ...