Job Description
Overview
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
- Provide advanced technical support, resolving escalated issues from L1 and L2 support teams.
- Perform in-depth root cause analysis to address and resolve complex technical challenges.
- Collaborate with cross-functional teams, including engineering, support, and product groups, to deliver effective solutions.
- Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
- Enhance efficiency and service delivery by continuously improving processes and workflows within...
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