Job Description
Responsibilities
- Oversee the progress and performance of the software support workgroup and ensure deliverables are completed on schedule
- Clearly set expectations, define goals, and monitor progress for both the team and individuals.
- Demonstrate strong ownership of team outcomes and ensure accountability at all levels.
- Address performance issues promptly, coaching employees through improvement plans.
- Provide continuous feedback, coaching, and mentoring to build strong individual and team capabilities.
- Support hiring, onboarding, and training of new team members.
- Lead employee‑engagement activities and monitor team morale.
- Conduct performance reviews and contribute to merit, promotion, and career‑development decisions.
- Manage team schedules, holidays, coverage, and resource allocation across activities.
- Independently manage day‑to‑day operations of the workgroup with minimal assistance. ...
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