Software Support

Software Support Analyst - Sheffield - Hybrid - £30k

My client is after a Software Support Analyst; you’ll be the first line of defence when users need support with their intelligent automation solutions. My client is offering a competitive salary and wonderful progression opportunities, a real chance to build within the business, working with the newest technology.

What you’ll need.

• A genuine passion for technology and how it can improve people’s lives.
• Excellent communication skills - confident, clear, and approachable.
• A problem-solving mindset with the patience to work through challenges.

What You’ll Do.

• Support users of our solutions - both clients and internal teams.
• Handle the configuration and setup of software products.
• Manage your workload proactively and contribute to our knowledge base.
• Escalate complex issues appropriately...