Solution Architect (Customer Service Systems)

Role Overview

We are looking for a hands‑on Solution Architect to design and deliver creative, scalable solutions across our global Customer Service business. In this role, you will shape the architecture of our service processes across SAP S/4HANA, SAP CS, SM & SD, Service Cloud (C4C V2), SAP Field Service Management, and Asset Manager. You will collaborate closely with business stakeholders, developers, and implementation partners to ensure robust, future‑ready service solutions.

Responsibilities

• You design and deliver high‑quality solution architectures for the Epics and initiatives you own
• You elaborate solution concepts, perform requirements engineering, and create system and program specifications
• You coordinate internal and external development partners, including quality checks and testing
• You independently perform SAP S/4HANA CS/SM/SD/FSM customizing and document system setups
• You support global im...