Job Description
We are seeking a highly skilled Solution Architect with expertise in Microsoft Dynamics 365 Customer Engagement (CE), particularly across Customer Service, Customer Insights, Contact Center, Omnichannel, and integration with Azure & Power Platform. The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.
Key Responsibilities
- Requirement Discovery & Analysis
- Engage customers through workshops, interviews, and assessments.
- Identify business pain points, process gaps, and improvement opportunities.
- Translate business requirements into high‑level architectural recommendations.
- Dynamics 365 Customer Service
- Omnichannel for Customer Service
- Customer Insights (Data & Journeys / Real-Time Marketing)
- Contact Center solutions (...
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